<aside> 🌍 This page is public. Read about our take on public when possible, private when necessary.

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<aside> 👐 Maintained @Johannes Landgraf. Contribute to this page using following our contributor flow.

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<aside> ▫️ Operating principles define how we show up and make decisions at Gitpod. They are an authentic representation of where we are coming from and a guiding compass for where we are going. As we grow, ****they ****mature side-by-side.

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Connect, connect, connect

We connect with our customers, each other and ourselves. Our customers’ experience is the reason we exist. Understanding ourselves and others lays the foundation for collective success.

It is

Prerequisite for trust and effectiveness. Authenticity. Active listening. Being in VIEW. Sincere care. Upholding boundaries and agreements.

It is not

Conflict avoidance. Being too agreeable. Caretaking. Fulfilling customer requests without grasping their true needs. Power games, politics, or toxic manipulation.

Students of the game

We learn continuously even when we become masters of the game. We build and grow, always with wonder.

It is

Retaining a beginner’s mind. Learning through experiments. Being awestruck. Submerging into great works. Making decisions with intellect and logic. Cultivating feedback. Developing resilience in setbacks. Challenging assumptions and limiting beliefs.

It is not

Sacrificing focus. Analysis paralysis. Confusing reflection with stagnation. Chasing perfection at a standstill. Ignoring intuitive or creative insights.

Raise the bar

Quality matters. We are high-achievers dedicated to our craft; delivering exceptional results we are proud of and that delight customers.

It is Driving to success. A collective pursuit to excellence. Compounding improvements. Meticulous care and precision. End-to-end ownership. Discipline and attention to detail. Never settling.

It is not

Mistaking quality and speed as opposites. Judging ourselves and others for mistakes. Getting attached to what we built.

Climb the next hill

We take one clarifying step at a time. Deferring non-essentials. When we reach the next hill, we reflect, recalibrate and repeat. Iterate. High pace, high energy.

**It is Experiment with agency. Decide quickly. Failing forward. Prototyping the path. Pivoting when necessary. Solving hard problems first. Unblocking each other. Saying no to things that aren't a priority.

It is not

Ignoring the big picture. Being short sighted. Skipping research. Poorly thought out experiments. Rushed deliveries compromising customer trust. Justifying sloppiness. Repeating mistakes. Evading accountability. Silent shipping.